Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging (including the case, pouch, and cloth). You’ll also need your receipt or proof of purchase.

To start a return, contact us at info@charaxter.com. If your return is accepted, we’ll send you a prepaid return label (U.S. customers) or a discounted return label (international customers), along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions, you can always reach us at info@charaxter.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product. We’ll make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom products (special orders or personalized items)
• Gift cards
• Sale items (final sale)

If you’re unsure about your specific order, please contact us.

Exchanges

The fastest way to get what you want is to return your item. Once the return is accepted, you can place a new order for your preferred frame.

European Union Customers

If your order is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, items must be unworn, unused, and in their original packaging.

Refunds

Once we’ve received and inspected your return, we’ll notify you of approval. If approved, your refund will be issued to your original payment method within 7–10 business days. Please note your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@charaxter.com.