Refund policy

Easy Returns & 1-Year Warranty 

We want every CHARAXTER frame to feel iconic—inside and out.

Returns

  • We offer a 30-day return window from the date you receive your order.

  • Items must be unworn, unused, and returned in their original packaging (case, pouch, and cloth).

  • Proof of purchase is required.

To request a return, email info@charaxter.com.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 24 hours of delivery and we’ll make it right.

Non-Returnable Items

  • Custom or personalized items

  • Gift cards

  • Sale items marked Final Sale

Exchanges

We do not offer direct exchanges. To receive a different frame, please return your item and place a new order.

1-Year Warranty & Care

All CHARAXTER frames come with a 1-year limited warranty covering manufacturing defects.

What’s Included

  • Free professional cleaning

  • Free minor repairs and adjustments (hinges, screws, alignment)

Warranty Terms

  • Customers are responsible for shipping costs to and from CHARAXTER for all warranty services, cleanings, repairs, and adjustments.

  • The warranty does not cover damage caused by misuse, accidents, normal wear and tear, or unauthorized repairs.

To request warranty service, contact info@charaxter.com with your order number and a brief description of the issue.

Refunds

  • Once your return is received and inspected, approved refunds will be issued to your original payment method within 7–10 business days.

  • Banks and credit card providers may require additional time to post the refund.

If you have any questions, reach us at info@charaxter.com.